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"a pleasant experience overall"

Browns Fairfax Nissan
Last updated 4 years ago

  • on DealerRater
  • I bought a new Nissan Rogue last week, and it was a pleasant experience overall. I've heard of many horror stories about car salesmen and dealerships, so I was quite nervous, especially since this is my first new car. My family and I were greeted at the door by Naz. He was very friendly and showed us the car we were interested in. When we came inside to proceed with the paperwork, Naz brought out the price and he explained to me in details what each of the fees is. We were a bit dismay when we found out the price they advertise wasn't exactly what customers are going to get. They factor in all incentives and rebates to make the price appealing (I'm assuming all dealerships do this). At that point we were about to leave because the price went up too high. Naz went in and called his manager, James Suthard. He came out, sat down and asked us what he could do to make us reconsider. The discussion went well, both Naz and James were very patient and non-pushy. They stopped and waited for me and my family to talk it over. We finally reached a good medium and in my opinion it was a pretty good deal. After that the rest was quick and painless. Although we had to wait a couple days to get the car with the color we wanted, everything else went without any problem. Overall it was a very pleasant experience for us. I'd recommend Brown's Fairfax Nissan to anyone. The staff is friendly and they don't try to push you like others do.

    FelixTran

 

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