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"Friendly, helpful, and didn't make any hard pitches" - Browns Fairfax Nissan Review

Browns Fairfax Nissan
Last updated 5 years ago

  • on DealerRater
  • I recently moved to the area and needed to make a quick purchase of a car. I contacted a few dealers by email but either the Internet special price was higher than I expected or the model was unavailable online. I stopped by some dealerships but my wife and I didn’t feel comfortable with the sales pitches and we seemed to be making no progress. Then, from a google search I saw Brown-Fairfax Nissan’s online Internet prices listed right on their website, which was a welcome change from the usual need to send an email requesting the pricing. I saw a fabulous deal on an Altima and I called to check if it was available. Salesman Rana Bilal answered my call to the dealership. He checked and said it was available at the Internet price listed. I told him I’d stop by within an hour. When I arrived he actually greeted me outside the door and said he had already pulled the car up front for my wife and I to review. Mr. Bilal was friendly, helpful, and didn’t make any hard pitches (which was unnecessary due to the great price). After a test drive we said we’d take it but then a hitch arose. While the car was being sold at the Internet price, suddenly dealer prep fees and dealer processing fees (separate from the freight fee) were adding almost $1,800 to the sales price. When I asked Mr. Bilal and the sales manager what they were for, the answers were really laughable (installing hubcaps and the like, it was obvious padding). After the unwelcome ping-pong of offer-counteroffer the pricing essentially returned to the great out-the-door number I originally calculated based on the Internet price plus tax, registration, and freight. Perhaps that’s always a part of car sales but once the sales price was settled everything went great. Mr. Mr. Bilal was a professional, going through all the pre-purchase explanations, setting up future servicing, and meeting my requests for the prep work on the car for me us to take it home. I found him trustworthy and someone I would gladly purchase from again in the future, and that goes as well for Brown-Fairfax Nissan.

    Longthrow

 

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